Terms & Conditions

About the Site

The Site is provided by Northernest ("Northernest," "we," "us," or "our") and is intended to provide general information about our products and brand, including hardwood, engineered, laminate, and vinyl flooring collections, product support materials, inspiration content, and retailer information.

Acceptance of Terms

By using the Site, you represent that:

• You are legally capable of entering into a binding agreement
• You will use the Site only for lawful purposes
• You will not use the Site in any way that violates these Terms or applicable law

Product Information Disclaimer

We make reasonable efforts to ensure product information is accurate and up to date. However:

• Product descriptions, dimensions, finishes, colors, textures, grades, availability, warranties, and specifications may change without notice
• Images, renderings, and visualizer outputs are for general illustration only
• Actual flooring appearance may vary due to screen settings, lighting, installation conditions, dye lots, natural wood variation, and manufacturing tolerances
• Product availability may vary by region or retailer

Nothing on the Site constitutes a binding offer to sell unless expressly stated otherwise.

Pricing and Retailer Information

If pricing, promotions, or retailer information appears on the Site, it is provided for general informational purposes only unless otherwise clearly stated. Final pricing, stock levels, delivery timing, installation availability, and service terms may differ by retailer, dealer, or region.

Purchases made through third-party retailers or dealers are governed by their own terms, policies, return conditions, and warranty processes, except where Northernest warranty terms expressly apply.

Warranties

The Site may reference product warranties, including residential and commercial warranty coverage. Any warranty applies only in accordance with the specific written warranty documents for the product purchased and may be subject to eligibility requirements, limitations, exclusions, registration requirements, and maintenance obligations.

Installation, Use, and Maintenance

Unless expressly stated otherwise, Northernest is not responsible for:

• Improper installation or failure to follow installation instructions
• Improper subfloor preparation or moisture issues
• Misuse, abuse, neglect, or improper maintenance
• Use of incompatible underlayments, adhesives, or accessories
• Damage caused by third-party installers, contractors, or retailers

Users should review all applicable installation and maintenance instructions before purchase and installation.

Intellectual Property

All content on the Site, including text, graphics, logos, icons, images, videos, product names, collection names, layout, design elements, and software functionality, is owned by Northernest or its licensors and is protected by copyright, trademark, and other applicable laws.

You may view, download, or print material from the Site for your personal, non-commercial use only. You may not:

• Reproduce, republish, modify, distribute, display, transmit, or exploit Site content for commercial purposes
• Use our trademarks, trade dress, or branding without prior written consent
• Copy substantial portions of the Site into another website, publication, or database

User Conduct

You agree not to:

• Use the Site for unlawful, harmful, fraudulent, or misleading purposes
• Attempt to gain unauthorized access to the Site, servers, or related systems
• Interfere with Site security or functionality
• Upload malicious code, viruses, or harmful scripts
• Scrape, harvest, or extract data using automated means without authorization
• Submit false, abusive, or infringing content through forms or communications

We reserve the right to suspend, block, or restrict access to users who violate these Terms.

User Submissions

If you submit inquiries, reviews, testimonials, feedback, ideas, suggestions, images, or other materials to us, you grant Northernest a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for business, promotional, customer service, or marketing purposes, subject to applicable law and our Privacy Policy.

You represent that you have the right to submit such materials and that your submission does not infringe the rights of any third party.

Third-Party Tools and Links

The Site may include third-party tools, integrations, retailer links, social media links, or external websites. These are provided for convenience only. Northernest does not control and is not responsible for the content, accuracy, availability, privacy practices, or terms of any third-party site or service.

Your use of third-party services is at your own risk and subject to their terms and policies.

Disclaimer of Warranties

To the fullest extent permitted by law, the Site and all content on it are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation. We do not warrant that:

• The Site will always be available, secure, or error-free
• The Site content will always be complete, accurate, or current
• Defects will be corrected immediately
• The Site will be free from viruses or harmful components

Limitation of Liability

To the fullest extent permitted by law, Northernest and its directors, officers, employees, affiliates, partners, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to:

• Your use of or inability to use the Site
• Reliance on Site content
• Errors or omissions in Site content
• Third-party websites, services, or retailer conduct
• Unauthorized access to or alteration of your data

Indemnity

You agree to indemnify, defend, and hold harmless Northernest and its affiliates, personnel, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of:

• Your breach of these Terms
• Your misuse of the Site
• Your violation of any law or third-party right

Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Changes to the Site or Terms

We may modify, suspend, or discontinue any part of the Site at any time without notice. We may also update these Terms from time to time by posting revised Terms on this page. Your continued use of the Site after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Any disputes arising from or relating to these Terms or the Site shall be brought in the courts located in Ontario.

Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and any other policies or legal notices posted on the Site, constitute the entire agreement between you and Northernest regarding use of the Site.